Bet97 handles its users' data with the same care a digital bank applies to customers' financial information. This policy clearly explains what we collect, why we collect it, how we use it, and what rights you are guaranteed under the LGPD.
At bet97, protecting user data is not a legal box to tick — it's part of what it means to respect the people who play on the platform. When you create an account, deposit via Pix, or place a bet on the Brasileirão, you're trusting bet97 with sensitive information. That trust is taken seriously.
This Privacy Policy is written in plain language — no unnecessary legal jargon — so any user can understand exactly what happens with their data. Who collects it, why, how long it's kept, who it's shared with, and most importantly, what you can do if you want to update, review, or delete your information.
Bet97 operates in full compliance with the General Personal Data Protection Law (LGPD – Law No. 13,709/2018), Brazil's primary data protection legislation. All data processing procedures on the platform have been reviewed to ensure they follow the principles of purpose, necessity, adequacy, transparency, and security required by law.
If at any point you have a question this policy does not answer, bet97's support channel is available 24 hours a day. For formal requests regarding your data, contact the Data Protection Officer (DPO) at contato@bet97.best with the subject line "LGPD Request".
What Sets Us Apart
Legal compliance is just the baseline. See what bet97 does beyond what's required to keep your data safe
All communication between your phone or browser and bet97's servers is protected by 256-bit SSL encryption — the same standard used by major Brazilian digital banks like Nubank and Itaú. Your payment details, CPF, and passwords are never transmitted in the open.
Bet97 does not sell, rent, or transfer users' personal data to third parties for commercial purposes. Data shared with partners — such as payment providers and anti-fraud systems — is used exclusively to operate the platform and is supported by documented contractual agreements.
Bet97 has a formally appointed Data Protection Officer (DPO), in compliance with Art. 41 of the LGPD. You can contact the DPO directly at contato@bet97.best to exercise any right or clarify questions about how your data is handled.
Data is stored only for as long as necessary for the purpose that justified its collection. Once an account is closed or the legal retention obligation has been fulfilled, data is deleted or anonymized in accordance with LGPD guidelines.
In the event of any security incident that may have affected personal data, bet97 commits to notifying the National Data Protection Authority (ANPD) and the affected users within the timeframes established by the LGPD, with full transparency about what occurred.
All bet97 partners and vendors with access to users' personal data — including payment processors Pix, PicPay, and Mercado Pago — have signed data processing agreements requiring them to uphold the same protection standards mandated by the LGPD.
The controller of the personal data collected by this platform is the bet97, responsible for operating the bet97.best website and all associated services, including Sports Betting, Live Casino, slots, crash games, roulette, and the VIP Program.
The Data Protection Officer (DPO) appointed by bet97 can be reached at contato@bet97.best, using the subject line "LGPD Request" to ensure your message is correctly routed to the responsible team.
Bet97 collects only the data necessary to operate the platform, process financial transactions, meet legal obligations, and deliver a personalized, secure experience. The types of data collected include:
| Category | Data Collected | Required? |
|---|---|---|
| Identification | Full name, date of birth, CPF, RG or driver's license | Yes |
| Contact | Email address, mobile number | Yes |
| Address | ZIP code, street address, neighborhood, city, state | Yes |
| Financial | Pix key, card details (tokenized), deposit and withdrawal history | Yes |
| Platform Activity | Betting history, games accessed, VIP points, gaming sessions | Automatic |
| Technical | IP address, device type, operating system, browser, session cookies | Automatic |
| KYC Documentation | Identity document photo, verification selfie, proof of address | Yes |
Credit and debit card financial data is processed using tokenization – bet97 does not store the full card number on its servers. Processing is handled by PCI DSS-certified partners.
Personal data collected by bet97 is used exclusively for the following purposes:
Each data processing operation carried out by bet97 has a specific legal basis under the LGPD (Art. 7). The legal bases used are:
Bet97 does not sell users' personal data. Sharing is restricted to situations strictly necessary for operating the platform and is always governed by confidentiality and data protection agreements. Third parties that may have access to personal data include:
Some of bet97's technology partners — particularly cloud infrastructure providers and international game suppliers — may process data on servers located outside Brazil. When this occurs, bet97 adopts the following safeguards:
Bet97 does not transfer data internationally to countries that do not offer adequate data protection guarantees, except where necessary to comply with a specific legal or contractual obligation and with the safeguards set out in Art. 33 of the LGPD in place.
Personal data is retained by bet97 for as long as necessary to fulfill the purpose that justified its collection, subject to the following timeframes:
Once the applicable retention period has elapsed, data is securely deleted or irreversibly anonymized so that it can no longer be linked to any specific individual.
Bet97 implements technical and organizational measures to protect users' personal data against unauthorized access, loss, destruction, alteration, or improper disclosure. Key measures include:
The LGPD grants you, as the data subject whose personal data is processed by bet97, a set of rights that may be exercised at any time. See each one below:
Confirm whether your data is processed by bet97 and obtain a full copy of the information held about you.
Request the correction of incomplete, inaccurate, or outdated data directly on the platform or through support.
Request the deletion of data processed on the basis of consent, except where retention is required by law.
Receive your data in a structured, machine-readable format for transfer to another controller, where technically feasible.
Find out which public or private entities bet97 has shared your personal data with.
Withdraw consent given for processing based on that legal basis, with awareness of the consequences for platform use.
Object to processing carried out on the basis of legitimate interest when such processing does not comply with the LGPD.
File a complaint with the National Data Protection Authority (ANPD) if you believe your rights have not been respected by bet97.
To exercise any of these rights, submit your request to contato@bet97.best with the subject line "LGPD Request", identifying yourself with your full name and CPF. bet97 will respond within 15 business days. Complex requests requiring additional verification may have their deadline extended by up to 15 days, with prior notice.
Bet97 uses cookies and similar technologies to ensure the platform works correctly, analyze usage on an aggregate basis, and provide a personalized experience. The types of cookies used are:
| Type | Purpose | Required? | Deadline |
|---|---|---|---|
| Login session, security, betting cart, basic preferences | Yes | Session / 30 days | |
| Platform usage analysis, technical error identification, experience improvement | Optional | Up to 12 months | |
| Personalization of communications and promotions within the bet97 platform | Optional | Up to 6 months |
Essential cookies cannot be disabled as they are required for the platform to function. Analytical and marketing cookies can be managed in your account's privacy settings or through your browser settings. Disabling analytical cookies does not prevent you from using bet97, but may limit some personalized features.
Bet97 does not offer its services to anyone under 18 (eighteen) years of age. The platform does not intentionally collect personal data from minors. The registration process requires confirmation that the user is 18 or older, and identity verification (KYC) confirms the date of birth provided.
Should bet97 discover at any time that data from a minor has been inadvertently collected, the following steps will be taken immediately:
Legal guardians who suspect that a minor has created a bet97 account should contact support immediately via live chat or by emailing contato@bet97.best so the case can be handled as a priority.
Bet97 may update this Privacy Policy periodically to reflect changes in the services offered, applicable legislation, or data protection practices. Any material change will be communicated at least 15 days in advance through the following channels:
Continued use of the platform after the updated version takes effect constitutes acceptance of the new terms. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with this policy.
For any questions, requests, or complaints related to the protection of your personal data at bet97, please use the following channels:
If you believe your privacy rights have not been respected after contacting bet97, you may file a complaint with the National Data Protection Authority (ANPD), the authority responsible for overseeing LGPD compliance in Brazil. Information on how to contact the ANPD is available on the authority's official website.
To review other legal documents from bet97, visit:
LGPD in Practice
The process is straightforward and bet97 responds within the legal deadline
Email contato@bet97.best with the subject line "LGPD Request". Include your full name, CPF, and a description of the right you wish to exercise.
For your security, we may request a simple identity confirmation before processing your request — especially for data access or deletion requests.
Bet97's DPO responds within 15 business days with the outcome of your request. In complex cases, the deadline may be extended by an additional 15 days with prior notice.
If you are not satisfied with bet97's response, you may contact the National Data Protection Authority (ANPD) to have your complaint reviewed.
The most common questions about how we handle and protect your data
This Privacy Policy was drafted in compliance with the General Personal Data Protection Law (LGPD – Law No. 13,709/2018). To review the platform's general terms of use, visit our Terms and Conditions. For responsible gambling tools, visit the Responsible Gaming. Questions? Reach our 24×7 support team or email us at contato@bet97.best.
Bet97 was built for Brazilian players with genuine transparency in every detail — including what we do with your information. Sign up now and play knowing your privacy is in good hands.